College of Automotive Management Logo

College of Automotive Management Logo

Wednesday, October 30, 2013

To Do What's Right, Know the Right Thing to Do

"Before this class I knew absolutely nothing of a lease. I didn't know how to explain it, sell it or structure it. I didn't know the benefit of lease vs purchase. After this module I can now explain all of the above with confidence. Yesterday I had a family come on to the lot I work at and the very first question they asked me was: Ron what's the difference between leasing and purchasing and how will leasing benefit us? It was like one of my instructors from the College paid these guys to do this! I laughed and told them out of all the sales guys you asked the right one! They laughed with me as I explained what was so fresh in my mind. After getting the details from them I figured out a purchase would suit them better and they agreed.
How would I implement this? Knowing how to love others by truly helping them with their needs puts me in a better place to actually help them if that makes sense."
Ron N., Professional Salesperson, CA

Knowledge is Power. In order to truly do right by your customers, it's essential to become an expert in all aspects of your profession. The most successful people in the world live by the creed espoused by Mr. Ziglar and are lifelong learners.

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